Terms of service

Last updated: 5 November 2026

These terms apply when you use this website or buy from Playbox. Nothing in them limits your rights under the Consumer Protection Act, the Electronic Communications and Transactions Act or any other South African law.

Using the store
You must be 18 or older, or have a parent or guardian's permission, to place an order. Please give accurate details and don't misuse the website.

Products
We try to describe and show toys accurately, though colours can look different on screens. Please check the recommended age and any warnings on each product page.

Prices and payment
Prices are in South African rand. Delivery costs and the final total are shown at checkout before you pay. The payment methods available are also shown at checkout.

Your order
You can review and correct your order before placing it. We'll email a confirmation once you've ordered. If we can't fulfil an order, for example because a toy is unavailable or its price was clearly wrong, we'll let you know and refund what you paid for it.

Delivery and returns
See our shipping policy and refund policy.

Website content
The content on this website belongs to Playbox or its licensors. Please don't copy it for commercial use without permission.

Liability
To the extent the law allows, we aren't liable for indirect losses caused by your use of this website. This doesn't limit any liability that the law doesn't allow us to exclude.

Changes
We may update these terms. The version on this page when you place your order applies to that order.

Governing law
These terms are governed by South African law.

Contact
Questions? Contact us through our Contact page.