Refund policy
Last updated: 7 November 2026
All sales are final unless one of the situations below applies. Nothing in this policy limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.
Please check before you buy
Read the product description, recommended age and delivery time before you order. We don't accept returns because you ordered the wrong toy, colour or quantity, or found it cheaper elsewhere, except under the 7-day cancellation right below.
Cancelling within 7 days
The law gives you 7 days after delivery to cancel an online order. To use this right:
- Contact us within 7 days of delivery with your order number.
- Return the toy with all its parts, unused where possible and in its original packaging.
- Send it to the South African address we give you, using a tracked service.
- Pay the cost of returning it.
We'll refund what you paid for the order within 30 days of your cancellation. You pay only the cost of returning it.
Faulty or damaged toys
If a toy arrives damaged, has a manufacturing fault or is unsafe within 6 months of delivery, contact us with your order number, a description and clear photos or a short video.
Once we've confirmed the fault, you may choose a repair, a replacement or a refund. We'll cover the reasonable cost of the return.
What isn't covered
- Normal wear and tear
- Damage caused by misuse, accidents, water (unless the toy is made for water), or not following the instructions
- Toys that have been taken apart, altered or repaired by someone else
- Batteries that run flat through use
Wrong item
If we send the wrong toy, contact us within 7 days of delivery. We'll send the right one or refund you, and cover the return cost.
Refused or unclaimed parcels
If a parcel is returned to us because the address was wrong or it wasn't collected, we'll refund the toy's price less the delivery cost, once we receive it.
How refunds are paid
Refunds go back to your original payment method. We don't refund to a different account or card.